Our Policy

• Purchase direct online by logging in / signing up.
• For any International orders, please email us at orders@mypersonalizedribbons.com.

• We accept major credit cards (Visa, MasterCard, and Discover). For any other payment methods, please contact us.
• Please make sure the cardholder's name, billing address, and zip code is exactly as listed on your credit card statement. Incorrect or incomplete information will delay your order.

• My Personalized Ribbons charges 9.75% sales tax for items shipped within California. If you are a wholesaler you will be asked for your resale number when you register.

• All prices are F.O.B. City of Industry, California.
• All orders will receive a confirmation by email with tracking information for the shipment.
• All shipments will be carefully checked prior to delivery. Any incorrect shipment, shipping damage, or discrepancy of the order must be reported within 5 days of receipt.
• My Personalized Ribbons will ship all orders via our choice of UPS or USPS .
• My Personalized Ribbons will drop ship orders anywhere within the United States upon request.

• We will not accept returns if you made a mistake when you placed your order.
• We will accept returns if we made a mistake in your order. Request for return must be made within 5 days of receipt of the shipment.
• There will be no cross shipping. Replacement items will not be shipped until the returned items are received.
• Please be aware that replacements are subject to availability.
• All returns and exchanges must follow the RMA procedures or will not be accepted. Please see RMA Procedures below for return merchandise instructions.

• Please contact us to request a Return Merchandise Authorization (RMA) number.
• Returned items must be received within 10 days of a RMA number being originally issued.
• A copy of the original packing list must be included with the return package.
• The RMA number must be clearly marked on the outside of the package.
• My Personalized Ribbons suggests customers to use an insured shipping method that can be tracked. We are not responsible for package lost in the mail or damaged in transition.